Returns & Exchanges
At The Farmer's Dog, we want your pup to love their fresh food; if a recipe isn't a hit, we offer a 100% satisfaction guarantee on your first box. Because our meals are perishable and custom-made, we cannot accept physical returns of the food, but we are committed to making it right for you and your dog.
Contact Our Specialists
If your dog isn't enjoying their transition to fresh food, reach out to our team within 30 days of your first delivery via email or phone.
Consult with a Nutritionist
We will provide personalized feeding tips or help you adjust your pup's flavor profile to better suit their specific dietary preferences and needs.
Donate Untouched Food
Rather than shipping perishable items back, we encourage you to donate any unopened packs to a local animal shelter to help a pup in need.
Receive a Refund
If we cannot find a recipe that works for your dog, we will issue a full refund for your initial starter box as part of our satisfaction guarantee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing